Sales Policy

Effective Date: January 17, 2025

Welcome to DivineGoldd. We are committed to providing you with the highest quality jewelry and an exceptional shopping experience. Our Sales Policy outlines the terms and conditions governing your purchase of products from our website. By purchasing from DivineGoldd, you agree to the terms set forth in this policy.

1. General Terms of Sale

  • Product Availability: All products are subject to availability. We make every effort to ensure that our website reflects accurate product availability, but we cannot guarantee that all items will be in stock at all times. In the event that an item is out of stock or unavailable, we will notify you promptly and provide alternatives or a full refund.
  • Pricing: All prices listed on our website are in U.S. Dollars (USD) and are subject to change without notice. Prices are exclusive of taxes and shipping fees, which will be calculated at checkout. The total price, including applicable taxes and shipping costs, will be displayed before you confirm your order.
  • Order Confirmation: Once you place an order, you will receive an order confirmation email. This email confirms that we have received your order, but does not constitute an acceptance of the order. Acceptance of your order will occur once your payment is processed and your order is shipped.

2. Payment Methods

We accept the following payment methods for purchases:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal: You can pay using your PayPal account for a secure and easy transaction.

Payment is due at the time of purchase. All transactions will be processed in U.S. Dollars (USD).

3. Order Processing and Shipping

  • Order Processing: After your payment is successfully processed, we will begin processing your order. Please allow 1-2 business days for order processing before shipment. Processing times may vary depending on product availability, customizations, or the volume of orders.
  • Shipping: We offer a variety of shipping options for both domestic and international orders. Shipping costs and estimated delivery times will be provided at checkout based on your location and the shipping method selected. For more details, please refer to our Shipping Policy.

4. Custom and Personalized Items

  • If you order a custom or personalized item, such as engraved jewelry, please be aware that these items are made specifically for you. Custom or personalized items are non-returnable unless they are defective or damaged upon arrival.
  • You are responsible for verifying the accuracy of the details you provide when ordering personalized items, including spelling and engraving preferences. DivineGoldd is not responsible for any errors in personalization provided by the customer.

5. Cancellations

  • Once an order has been placed and payment processed, we begin preparing your order immediately. If you wish to cancel your order, please contact us as soon as possible. Cancellations may only be possible within 24 hours of order placement, depending on the status of the order. If the order has already been processed or shipped, cancellation may not be possible.
  • If your order is canceled, you will receive a full refund to the original payment method used during checkout.

6. Sales Tax

Sales tax is calculated based on your shipping address and the applicable local tax rate. Sales tax will be added to the total price of your order during checkout. If you are located outside of the United States, your local customs authorities may also apply duties and taxes, which are the responsibility of the customer.

7. Promotions and Discounts

  • From time to time, DivineGoldd may offer promotions, sales, or discounts. These offers are subject to availability and may have specific terms and conditions, such as minimum purchase amounts or eligibility criteria.
  • Promotional codes or discount offers must be applied at checkout. Discounts cannot be applied retroactively to orders that have already been placed.
  • DivineGoldd reserves the right to cancel or modify promotions and discounts at any time.

8. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will provide a full refund or exchange for the defective item. You will not be responsible for return shipping fees in this case. Please contact us at info@divinegoldd.com with a photo of the damage or defect for further assistance.

9. Returns and Refunds

We want you to be satisfied with your purchase. If you are not happy with your item, we offer a return period of 30 days for most products (subject to our Refund and Returns Policy). Please ensure that the items are returned in unused, undamaged, and original packaging to be eligible for a refund.

Custom or personalized items are non-returnable unless defective or damaged. For full details on our return process, please refer to our Refund and Returns Policy.

10. Customer Service

If you have any questions about our sales process, need assistance with your order, or would like to inquire about a product, please don’t hesitate to contact our customer service team:

DivineGoldd
1743 Bird Street, Glenwood, New Mexico, United States
Phone: 505-539-0267
Email: info@divinegoldd.com
Website: divinegoldd.com

11. Changes to the Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be reflected on this page with an updated effective date. Please review this policy periodically to stay informed of any updates.

By making a purchase with DivineGoldd, you agree to the terms and conditions of this Sales Policy. Thank you for shopping with us, and we look forward to providing you with beautiful jewelry and outstanding customer service!