Shipping Policy

Effective Date: January 17, 2025

At DivineGoldd, we are committed to delivering your jewelry with the utmost care and efficiency. This Shipping Policy outlines our shipping procedures, options, and other important information regarding your order shipment. By placing an order on our website divinegoldd.com, you agree to the terms and conditions set forth in this policy.

1. Order Processing Time

  • Processing Time: Once your order is successfully placed and payment is confirmed, we begin processing your order. Processing typically takes 1-2 business days. During peak seasons or promotional events, processing may take slightly longer.

  • Shipping Time: The time it takes for your order to reach you after it is shipped depends on the shipping method selected and your location. We strive to ensure your order is shipped in the fastest manner possible.

2. Shipping Methods and Delivery Times

We offer a range of shipping options to suit your needs. Shipping fees and delivery times will be calculated at checkout based on the shipping method and your delivery address.

  • Domestic Shipping (U.S.):
    • Standard Shipping: Delivery within 5-7 business days.
    • Expedited Shipping: Delivery within 2-3 business days.
    • Overnight Shipping: Delivery within 1 business day (for orders placed before 12:00 PM local time).
  • International Shipping:
    • Standard International Shipping: Delivery time may vary depending on the destination country. Typically, delivery will take between 7-14 business days.
    • Expedited International Shipping: Delivery time may vary depending on the destination country, but typically takes 3-7 business days.

3. Shipping Charges

Shipping charges will be calculated at checkout based on your order’s total weight, shipping method, and delivery destination. You will be able to review your shipping cost before completing your purchase.

  • Free Shipping: We may offer promotional free shipping for domestic orders over a certain amount. Details of any current promotions will be displayed at checkout.

4. Tracking Your Order

Once your order has shipped, you will receive a shipment confirmation email with a tracking number. You can use this number to track your order via the shipping carrier’s website.

Please note that it may take 24-48 hours for the tracking information to be updated after the shipment has been processed.

5. Shipping Restrictions

  • Domestic Shipping: We ship to all U.S. states and territories.
  • International Shipping: We currently offer international shipping to select countries. During checkout, you will be able to see if your country is eligible for shipping. For international orders, you may be responsible for customs duties and taxes imposed by your country’s customs authorities.

6. Customs, Duties, and Taxes (International Orders)

For international orders, please note that your order may be subject to customs duties, taxes, and fees based on your country’s import regulations. These fees are not included in the price of the product and are the responsibility of the customer.

  • Customs Clearance: In some cases, customs procedures may delay the arrival of your package. Please note that DivineGoldd has no control over this process and is not responsible for any customs delays or fees.

  • Customs Duties and Taxes: Any customs duties or taxes applied to international orders are the responsibility of the customer. These fees may be collected by the shipping carrier or customs upon arrival of your package.

7. Address Accuracy

To ensure that your order reaches you without delays, please verify the accuracy of your shipping address during checkout. DivineGoldd is not responsible for lost or delayed shipments caused by incorrect or incomplete addresses provided by the customer.

If an incorrect address is provided, we may charge an additional fee to reship the package once it is returned to us. Please double-check your address before finalizing your order.

8. Delays in Shipping

While we strive to process and ship orders promptly, there may be instances where shipping is delayed due to circumstances beyond our control, such as weather conditions, customs processing, or carrier delays. We will do our best to keep you informed if there are any issues with your shipment.

  • If your package is delayed or lost during shipping, please contact us at info@divinegoldd.com or call us at 505-539-0267. We will assist you in tracking or resolving any shipping issues.

9. Damaged or Missing Shipments

If you receive a damaged or missing item, please contact us immediately at info@divinegoldd.com within 7 days of receiving your order. We will work with you to resolve the issue, which may include sending a replacement item or issuing a refund. Be sure to retain all packaging and damaged items, as we may need to review the condition of the package.

10. Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be reflected on this page with an updated effective date. Please review this policy periodically to stay informed of any updates.

11. Contact Us

If you have any questions or concerns regarding our shipping process, or if you experience any issues with your shipment, please contact us:

DivineGoldd
1743 Bird Street, Glenwood, New Mexico, United States
Phone: 505-539-0267
Email: info@divinegoldd.com
Website: divinegoldd.com

Thank you for choosing DivineGoldd. We appreciate your business and are committed to providing you with a great shopping experience!